HELP CENTER: What can we help you with?

We use high-quality PLA/PETG filament for most of our products.

• Clean with a damp cloth or mild soap and water
• Avoid prolonged exposure to direct heat
• Keep away from extreme temperatures

Our items are designed for everyday use and built to last with normal wear. We use premium filament and optimized print settings to ensure durability. However, like any accessory, heavy daily use or rough handling may affect lifespan over time.

⚠️ Safety Disclaimer: Our fidgets are not intended for children under 3 years old as they contain small parts that may pose a choking hazard. By purchasing our products, you acknowledge that use is at your own risk and Wired is not liable for misuse or unsupervised use.

We love custom projects! Please reach out through our Contact Us page with your idea, and we'll let you know if it's something we can create. Custom orders may require additional production time.

If you'd like a color variation that's not currently listed, contact us! We'll let you know if we can make that happen :)

Don't worry! Sometimes tracking information can take 24-48 hours to update after your package is picked up.

If you don't see any movement after 3 business days, please contact us with your order number and we'll investigate right away!

Oh no! First, check with neighbors or family members who might have accepted the package. Also check around your delivery area - sometimes packages are left in safe spots.

If you still can't find it, contact us within 48 hours of the delivery notification and we'll help you file a claim with the carrier.

SHIPPING LOCATIONS: WE CURRENTLY SHIP TO ALL 50 STATES, CANADA, UNITED KINGDOM, JAPAN, AND AUSTRALIA. WE SHIP FROM HAWAII, WHICH MAY RESULT IN LONGER SHIPPING TIMES THAN MAINLAND RETAILERS DUE TO OUR REMOTE LOCATION.

DELIVERY ESTIMATES: DELIVERY TIMES VARY BY LOCATION.

• U.S. ORDERS: TYPICALLY ARRIVE WITHIN 5-10 BUSINESS DAYS AFTER PROCESSING.
• INTERNATIONAL ORDERS (CANADA, UK, JAPAN, AUSTRALIA): TYPICALLY ARRIVE WITHIN 10-21 BUSINESS DAYS AFTER PROCESSING, DEPENDING ON CUSTOMS CLEARANCE.

• Standard eligible non-custom items may be returned within 7 days of delivery for an exchange or non-expiring store credit.
• Configured, personalized, gift card, and marked final sale items are final sale for change of mind.
• Defective, damaged, or incorrect items, including items materially different from the description, may receive a replacement or refund to the original payment method after support review.
• Standard returns must be unworn, unwashed, and in original condition with tags attached. Include photos when reporting a product or order issue.

Sign in to view your orders, then contact support with your order number and email.

We'll review eligibility and send the next steps. Please do not send an item back until support confirms the return instructions.

We're so sorry about the mix-up!

Please report the issue within 7 days with your order number and a photo of the incorrect item. After review, support may arrange a replacement or refund to the original payment method and will explain whether a return is needed.

Oh no! We stand behind our products 100%.

If an item is wrong, damaged, defective, or materially different from the description, please report it within 7 days with photos of the problem. After review, support may arrange a replacement or refund to the original payment method.

Support will let you know whether the item needs to be returned.

Store credit is issued after an eligible standard return is reviewed.

Approved refunds for wrong, damaged, defective, or materially different items are sent to the original payment method after support review and any required return. Bank processing times may vary.

We'll email you when your store credit or refund is processed.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal and Shop Pay.

All payments are processed securely through Shopify's encrypted checkout.

We process orders super fast!

If you need to cancel or modify your order, contact us within 1 hour of placing it. After that, we may have already packed and shipped your order.

You can always use our easy return process if needed!