HELP CENTER

We use high-quality PLA/PETG filament for most of our products.

• Clean with a damp cloth or mild soap and water
• Avoid prolonged exposure to direct heat
• Keep away from extreme temperatures

Our items are designed for everyday use and built to last with normal wear. We use premium filament and optimized print settings to ensure durability. However, like any accessory, heavy daily use or rough handling may affect lifespan over time.

⚠️ Safety Disclaimer: Our fidgets are not intended for children under 3 years old as they contain small parts that may pose a choking hazard. By purchasing our products, you acknowledge that use is at your own risk and Wired is not liable for misuse or unsupervised use.

We love custom projects! Please reach out through our Contact Us page with your idea, and we'll let you know if it's something we can create. Custom orders may require additional production time.

If you'd like a color variation that's not currently listed, contact us! We'll let you know if we can make that happen :)

Don't worry! Sometimes tracking information can take 24-48 hours to update after your package is picked up.

If you don't see any movement after 3 business days, please contact us with your order number and we'll investigate right away!

Oh no! First, check with neighbors or family members who might have accepted the package. Also check around your delivery area - sometimes packages are left in safe spots.

If you still can't find it, contact us within 48 hours of the delivery notification and we'll help you file a claim with the carrier.

SHIPPING LOCATIONS: WE CURRENTLY SHIP TO ALL 50 STATES, CANADA, UNITED KINGDOM, JAPAN, AND AUSTRALIA. WE SHIP FROM HAWAII, WHICH MAY RESULT IN LONGER SHIPPING TIMES THAN MAINLAND RETAILERS DUE TO OUR REMOTE LOCATION.

DELIVERY ESTIMATES: DELIVERY TIMES VARY BY LOCATION.

• U.S. ORDERS: TYPICALLY ARRIVE WITHIN 5-10 BUSINESS DAYS AFTER PROCESSING.
• INTERNATIONAL ORDERS (CANADA, UK, JAPAN, AUSTRALIA): TYPICALLY ARRIVE WITHIN 10-21 BUSINESS DAYS AFTER PROCESSING, DEPENDING ON CUSTOMS CLEARANCE.

• All items, including apparel, accessories, and gift cards, are final sale and eligible only for exchange or store credit — no refunds will be issued.
  

• We do not issue refunds under any circumstance.

• Eligible items must be returned within 7 days of delivery in unworn, unwashed, and original condition with tags attached.
  

Login to your account to initiate a return, have your order number and email handy.

You'll receive a prepaid return label and instructions. Pack your items securely and drop them off at any carrier location!

We're so sorry about the mix-up!

Please contact us immediately with your order number and a photo of the incorrect item. We'll send you the correct item ASAP with expedited shipping at no extra cost, and provide a prepaid label for the return.

Oh no! We stand behind our products 100%.

If you receive a defective item, please contact us within 7 days with photos of the defect. We'll either send a replacement or issue a full refund, including original shipping costs.

No need to return the defective item!

Once we receive your return, we'll process your refund within 3-5 business days.

It may take an additional 5-10 business days for the credit to appear on your statement, depending on your bank.

We'll email you as soon as your refund is processed!

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal and Shop Pay.

All payments are processed securely through Shopify's encrypted checkout.

We process orders super fast!

If you need to cancel or modify your order, contact us within 1 hour of placing it. After that, we may have already packed and shipped your order.

You can always use our easy return process if needed!