Refund policy

WE OFFER A 7-DAY EXCHANGE AND RETURN POLICY FOR STORE CREDIT ONLY. NO REFUNDS. PLEASE REVIEW THE FOLLOWING GUIDELINES BEFORE SUBMITTING A REQUEST.

TO START YOUR RETURN CLAIM, PLEASE CLICK HERE.

WE WANT YOU TO BE OBSESSED WITH YOUR ORDER, BUT HERE'S THE DEAL. BY SHOPPING WITH WIRED, YOU AGREE TO THE TERMS BELOW:

1. General Policy

  • NO REFUNDS: WE DON'T PUT MONEY BACK ON THE ORIGINAL PAYMENT METHOD. APPROVED RETURNS = STORE CREDIT ONLY.
  • FINAL SALE: ALL ITEMS, INCLUDING APPAREL, ACCESSORIES, AND GIFT CARDS, ARE FINAL SALE AND ELIGIBLE ONLY FOR EXCHANGE OR STORE CREDIT โ€” NO REFUNDS WILL BE ISSUED.
  • RETURN WINDOW: YOU'VE GOT 7 DAYS FROM DELIVERY TO REQUEST A RETURN. IF APPROVED, YOU MUST SHIP IT BACK PROMPTLY.
  • CONDITION: ITEMS MUST BE UNWORN, UNWASHED, TAGS ON, AND FREE FROM MAKEUP, PERFUME, DEODORANT, BODY ODOR, STAINS, OR PET HAIR.

2. Exchanges & Store Credit

  • EXCHANGES: SAME STYLE, DIFFERENT SIZE ONLY (IF AVAILABLE IN STOCK). IF YOUR SIZE IS GONE, YOU'LL GET STORE CREDIT.
  • RETURN SHIPPING: YOU COVER RETURN SHIPPING UNLESS THE ITEM IS DEFECTIVE OR INCORRECT.
  • STOCK: WE CAN'T HOLD EXCHANGE ITEMS. IF SOLD OUT WHEN YOUR RETURN HITS, YOU'LL GET STORE CREDIT.
  • STORE CREDIT: VALID FOR FUTURE PURCHASES ON OUR SITE.

3. Wrong or Defective Items

  • WRONG ITEM? WE'LL COVER RETURN SHIPPING AND SEND THE RIGHT ONE ONCE THE ORIGINAL COMES BACK.
  • DEFECTIVE? REPORT WITHIN 5 DAYS OF DELIVERY WITH CLEAR PHOTO PROOF. YOUR CHOICE:
    • REPLACEMENT (IF IN STOCK),
    • STORE CREDIT FOR THE ITEM VALUE.
  • A PREPAID RETURN LABEL IS PROVIDED FOR APPROVED DEFECTIVE RETURNS.

4. Shipping, Lost or Stolen Packages

  • ONCE IT LEAVES US, IT'S IN YOUR HANDS. WIRED ISN'T RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES ONCE THEY LEAVE OUR FACILITY.
  • HAWAII SHIPPING NOTE: DUE TO OUR REMOTE LOCATION, PACKAGES MAY TAKE LONGER ROUTES AND HAVE ADDITIONAL HANDLING POINTS.

5. U.S. Orders Only

  • WE SHIP TO: UNITED STATES, CANADA, UNITED KINGDOM, JAPAN, AND AUSTRALIA.
  • INTERNATIONAL RETURNS: CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS FROM INTERNATIONAL LOCATIONS. RETURN SHIPPING TIMES FROM INTERNATIONAL DESTINATIONS MAY TAKE LONGER AND ARE SUBJECT TO CUSTOMS PROCESSING.
  • CUSTOMS & DUTIES: INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS DUTIES, TAXES, OR FEES. THESE CHARGES ARE NON-REFUNDABLE AND NOT INCLUDED IN STORE CREDIT.

6. Unauthorized Returns

  • EVERY RETURN NEEDS PRE-APPROVAL. UNAUTHORIZED OR LATE RETURNS = REFUSED AND SHIPPED BACK AT YOUR EXPENSE.
  • WIRED WILL NOT COVER RESHIPPING FOR UNAPPROVED RETURNS.

7. No Cancellations

  • ORDERS CAN'T BE CANCELED ONCE PLACED. FULFILLMENT STARTS RIGHT AWAY. DOUBLE-CHECK YOUR ORDER BEFORE CHECKOUT.

8. Before You Purchase

WE STRONGLY ENCOURAGE CUSTOMERS TO:

  • CAREFULLY REVIEW PRODUCT DESCRIPTIONS AND SIZING INFORMATION
  • CHECK ALL PRODUCT IMAGES AND DETAILS
  • CONTACT US WITH ANY QUESTIONS BEFORE PLACING AN ORDER
  • DOUBLE-CHECK YOUR SHIPPING ADDRESS AND SIZE SELECTIONS

9. Gifts

  • GIFTS = STORE CREDIT ONLY, ISSUED TO THE ORIGINAL PURCHASER.

10. Chargebacks & Disputes

  • COMPLETING A PURCHASE = AGREEING TO THIS POLICY. CHARGEBACKS/DISPUTES WILL BE HANDLED UNDER THESE TERMS.

11. How to Start a Return

  • HIT THE "HELP CENTER" BUTTON AT THE BOTTOM RIGHT OF OUR SITE AND CLICK START A RETURN.
  • IF APPROVED, YOU'LL GET INSTANT INSTRUCTIONS.
  • โš ๏ธ UNAUTHORIZED RETURNS WILL BE REFUSED.